Americans are Concerned by AI, But Still Use It

August 19, 2026
Julie Alderman Boudreau

This Navigator Research report covers survey and qualitative data on how Americans feel about artificial intelligence (AI) and how they’re using it, if at all.

Big Takeaways:

AI companies and leaders are disliked and seen as having too much influence on lawmakers.

Concerns about AI in general and specific harms are high. However, many Americans say they are using AI regularly, including for questions involving health and wellness and budgeting.

Americans want lawmakers to rein in AI, but neither party is trusted to do so.

AI Companies and Leaders are Disliked and Seen as Having Too Much Influence on Politics

In July 2026 polling in battleground congressional districts, the vast majority viewed AI companies unfavorably (23% favorable – 65% unfavorable), including 35% who viewed them very unfavorably.

Graph from Navigator Research titled “The Vast Majority of Americans in the Battleground View Al Companies Unfavorably”

AI leaders and executives are widely unpopular:

  • X owner Elon Musk had a net -25 favorability (31% favorable – 56% unfavorable) in a July 2025 national survey.
  • Meta CEO Mark Zuckerberg had a net -21 favorability (31% favorable – 52% unfavorable) in a December 2025 national survey.
  • Amazon founder Jeff Bezos had a net -20 favorability (26% favorable – 46% unfavorable) in a February 2025 national survey.
  • Peter Thiel, who mentored Zuckerberg and OpenAI’s Sam Altman, had a net -14 favorability (8% favorable – 23% unfavorable) in a June 2026 national survey.

In a focus group last year, CEOs like Musk, Zuckerberg, and Bezos were derided for not paying enough in taxes.

“People like Bezos, Elon Musk, Zuckerberg, these people who are billionaires who could solve problems like homelessness and hunger and stuff, they should be taxed more, period. They should pay their share. It’s not fair.” – NH woman, independent

In a July 2026 battleground survey, nearly two-thirds of battleground constituents (65%) agreed that AI CEOs are “part of a corrupt elite who profit off of harmful, addictive products and then use that money to manipulate politics and maximize their own profits at everyone else’s expense.” Just 22% agreed with a more positive sentiment.

Graph from Navigator Research titled “Battleground Constituents View Tech CEOs as Part of a Corrupt
Elite Maximizing Their Profits at the Expense of Others”

In an April 2026 national survey, when given a list of industries and asked to pick up to three, more than one-third of Americans (34%) said tech and AI companies have too much influence over U.S. politics and 23% said they have too much influence over Trump, specifically. The top answers for these prompts were oil and gas companies (40% and 35%, respectively). In focus groups following Trump’s second inauguration with independents and soft partisans, a few highlighted the influence of tech and AI executives:

“I was all for Trump after the four years of the Biden administration, but then Elon entered the mix, and so now I’m like, I wonder if Elon has our best interest in hand… So, I’m still kind of on the fence. I don’t really trust Elon.” – NC man, independent lean Republican

“Well, [Trump’s tax plan] kind of makes sense since Bezos, Zuckerberg and Musk were all at his inauguration.” – ME woman, independent

Concern About AI Use – Both in General and Specific Impacts – is High

In a December 2025 national survey, 70% of Americans were concerned about increased AI usage, including 58% of independents and 73% of Republicans. When it comes to specific impacts of AI, a July 2026 battleground survey found the most concerning were related to children and rising prices.

Graph from Navigator Research titled “Most Concerning Messages About Al Invoke Harms to Children and Health, Price Increases”

Americans are Using AI, Including for Budgeting and Healthcare

Despite their concerns, Americans are still using AI. In a December 2025 national survey, more than three-quarters of Americans said they use AI (77%), including nearly half who use it at least once a week (49%). A majority of Americans say they’re comfortable using AI (54%).

Americans are using AI in numerous ways. In focus groups, several said they use AI to save on healthcare costs and get advice on their own health:

I talk to ChatGPT about anything. I’ve sent it pictures of my freckles, I’ve asked it if this fever and this symptom … AI will tell me if I should see a doctor or not. That or call my mom, and she’ll be like, ‘Oh, Google this or go to WebMD.’” – NC woman, uninsured

“My mom, she’s type one diabetic and my partner’s type two diabetic. So I just do my own research, Google searching what would be helpful for that, home remedies, things of that nature … Sometimes I’ll use ChatGPT to get more detailed information about it.” – AZ man, uninsured

“I usually follow holistic accounts on TikTok and creators. And if I have a question, I will reference ChatGPT … I will usually type in their name. I’ll ask it for their credentials, what’s their licensing, anything on their record, anything like that. I will use ChatGPT just to learn a little bit more about the person.” – FL woman, weak Democrat

And in qual boards with passive news consumers, at least one participant said they use AI for budgeting to help them stay on top of finances.

“I cleaned my room fully a month ago and set aside a bunch of stuff I don’t use anymore just so I could have some emergency funds. I like to use ChatGPT just to help give me structure in planning.” – SC man, Hispanic, independent lean Republican

Americans Want Lawmakers To Rein in AI, But Many Don’t Trust Either Party on the Issue

In a July 2026 battleground survey, 86% of Americans said it is important “that the next Congress take action to implement stricter safety standards for Big Tech, social media, and AI companies,” including 62% who say it is “very important.”

However, when it comes to which party they trust to rein in AI, a third of Americans say neither Republicans nor Democrats. In the December 2025 national survey, 34% said they trust neither party to tackle AI. Similarly, in a July 2026 battleground survey, 32% said they don’t trust either party to “manage the impact of Big Tech, social media, and AI in society.”

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About The Study

Impact Research conducted public opinion surveys among a sample of 1,500 likely 2026 general election voters from June 23- July 1, 2026. The survey was conducted by text-to-web (100 percent). Respondents were verified against a voter file and special care was taken to ensure the demographic composition of our sample matched that of the 67 congressional districts included in the sample across a variety of demographic variables. The margin of error for the full sample at the 95 percent level of confidence is +/- 2.5 percentage points. The margin for error for subgroups varies and is higher.

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